Overview
In addition to filtering spam and virus traffic, Altman Technologies provides a greater depth of self-service functionality for the end user than any other provider of email security services. All customers are able to deploy the most appropriate interface for their user base, choosing between an advanced interface for power users, a simple level of access or zero access. Functions available allow users to control quarantined email, retrieve archived email, encrypt personal email and ensure business continuity in the event of disaster. The service allows organizations to empower its users with the most appropriate interface, allowing the user to reduce IT overheads and improve the user satisfaction and experience.
Key features
- Different levels of interface for different end users
- Allows end users to view/release quarantined email
- Spam digest with release capability emailed daily
- Personal allow and deny lists
- End users can retrieve archived email (via optional archive service)
- Encrypt personal email - military grade (via optional desktop encryption service)
End users can be provided with a daily email report showing which of their emails have been stopped as spam and allowing the user to release specific emails. If allowed they can also add specific email addresses or domains to an ‘allow list’, thereby ensuring the receipt of all future emails from that sender. Combined with the adaptive spam filtering engines used, this approach removes any concern of false positives from users and email administrators alike. If a user has no spam on a particular day then they will receive no spam digest email on that day, avoiding cluttering their mailbox with an unnecessary email. The end user daily spam report can also be configured to enable the listing of legitimate messages as a separate table. From this list, it is possible to deny certain senders, adding the sender address or sender domain to the deny list maintained in the service.
If permission is granted a login portal can be provided for users offering greater control over filtered email. Organisations employing this self-service approach are able to lower IT costs and make their users more productive. Each user has a unique login, allowing them to search quarantined items, manage allow and deny lists, set filtering rules and retrieve archived emails. Administrators retain organisation-wide control of all filtering, ensuring that users cannot breach company policies.
For more information, click here to download the End User Self Service datasheet.
