Technical Support is available via email during maintenance and software evaluation periods, as per Altman Technologies terms and conditions.  Telephone support is not guaranteed to be available on demand, however we endeavour to respond to support requests and messages within one working day of receipt.

If you wish to request enhancements or cannot find a product that does exactly what you need, please email to solutions@altman.co.uk with a detailed description of your requirements and we will investigate further.

Software downloads are available in our Downloads Section.

Logging a support call

Before requesting support please ensure you have read the necessary documentation. Please note: If you are not running the latest release of the software, you may be asked to update to the latest release before further investigation can take place.

If you are evaluating, the downloaded zip files include a Quick Start or Installation Guide. Please consult these documents to double check that installation has been performed correctly.

Contact support

To request a support call, please complete the form below to enable us to gain a better understanding of your request and one of our technical consultants will be happy to call you back to discuss your requirements. Please note we endeavour to respond to support requests within one working day of receipt. Please visit our Support & FAQs pages for product installation guides and other support documentation.

Fields marked with a * are required. Contact : * Company: * Email: * Phone: Solution Product: Custom Data Kit Directory Services for Windows doc-Q-manager doc-Q-ticket DSMETER DSRAZOR for GroupWise DSRAZOR for NetWare DSRAZOR for Windows DSRAZOR Zero Privilege Helpdesk HP embedded (PJet100) ICS Touch Screen Kiosk LT Auditor+ Assessment LT Auditor+ for NetWare LT Auditor+ for Windows Monitor Autoloader Monitor Copier Control Software Monitor Copier Control Terminal NetMania LoginPoint NetMania PayStation (was PayPoint) On-site Password Policy Manager Pcounter for NetWare Pcounter for Windows Pcounter Station Pcounter Station with vending option (card readers) Pcounter TouchPad Terminal Pcounter Transaction Builder Pcounter Web Cashier Pcounter Web Pay Pcounter Web Report Pcounter Workstation Manager Prineo Chameleon Print 2 Me PrinterOn - Campus PrinterOn - Hosted Remote Ricoh embedded Samsung embedded Sharp embedded (DAccS) TaskMaster / TaskMaster Lite Training Toshiba embedded Webroot Email, Policy Based Encryption Webroot Email management service Webroot Web management service Xerox embedded (Pcounter XAuditron) XPR Reporting suite * Subject * Severity Enquiry Some users affected All users affected System down * Product Version Operating System Description of support request: