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Can TSB be locked down to only allow Pull Printing, disabling Copy and Scan functions?
Yes this is possible. This is controlled through the management interface under Settings > EWB Login
For full details on usage see the Pcounter Toshiba Embedded manual.
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Can I enable Guests to log into Pcounter Toshiba Embedded?
Yes this is possible. This needs to be enabled on the Toshiba device. To do this
Open the printer's webpage ("TopAccess")
Login as the Administrator
Navigate to User Management > Authentication > User Management Setting
Check the box "Enable Guest User"
Click Next > Finish to save the settings
Now reboot the MFD. The Guest button should now be visible on the login screen. There is no print queue associated with the user for obvious reasons, this user should only be used for copying.
Ensure that the Guest account on the server has credit or an unlimited balance
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Message: “Please wait until all jobs are finished or delete all jobs and log in again. If one MFP paper tray is empty the job status will be updated in one minute”
This message is not an error. This is caused by a 2nd user attempting to access the EWB before the 1st user’s print jobs have completed, which could result in the jobs being charged to the 2nd user.
The resolution for this is to ensure that there is paper in all trays of the device.
The reason for this is that Toshiba printers do not have a ‘Busy’ status, they only have a list of active jobs. Jobs are deleted from this list one minute after printing. To prevent this delay Pcounter Toshiba Embedded checks the Error and Paper Out status of the device. If these both read OK it checks that the counters are changing. However Toshiba MFDs have only one Paper Out status for all trays, not individual ones for each tray. Consequently if paper is out in any tray the full minute will have to be waited before the jobs are deleted from the job list, and this message will appear.
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I have Internet Explorer v6 and I cannot access the web interface. Why is this?
Internet Explorer 6 or earlier does not incorporate some of the features required for the Pcounter Toshiba Embedded web interface to run. It is recommended to use one of the following:
Firefox 1.5 or above
Opera 9.0 or above
Safari 1.0 or above
Internet Explorer 7.0 or above
Google Chrome 1.0 or above
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My users select a Copy Client Code then apply this to print jobs however this code is not recorded in the Pcounter log. Why?
Pcounter Toshiba Embedded’s print accounting will have been deactivated in favour of Pcounter’s print accounting. With this setting any client codes selected at the device for printing will not be recorded in the log. The two possible solutions for this are:
Enable Pcounter Popup on user’s workstations for client code selection (see Pcounter for Windows manual for more details)
Enable Pcounter Toshiba Embedded Print accounting through Settings > Accounting > Activate Accounting for Printing and disable the Pcounter Accounting on the printer through Pcontrol > Printer Config > Accounting > None
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I keep getting logged out of the management web interface. Why could this be?
The web interface does not permit concurrent logons to reduce the risk of multiple administrators making conflicting changes at the same time. If someone else has logged into the interface since you have your session will be logged out.
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Instead of a job queue my users see a blank Client Code screen. Why?
If Toshiba Embedded is configured to insist on a client code, and client codes are be locked down so users can only see codes to which they are associated, the user will not be able to access their Job Queue if they do not have any Client code associations. They will see a blank screen. This is by design to insist all users enter a client code if TSB is set for this.
To resolve this either:
Assign a client code to the users with no codes through Pcounter Administrator (see Pcounter for Windows Manual for more details)
Enable the option Settings > Client Codes > Allow empty client code
Disable EITHER Show only user assigned codes OR Client code only from list
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Why can’t I select different client codes for print different jobs during the same login session?
This is by design as it was considered too cumbersome to insist the user assign a client code for each job individually, and the majority of users will only want one client code per login session.
Incidentally, it is not necessary for the user to log out of the device completely in order to select a different client code, they need merely restart the EWB through Menu > Extension.
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I have recorded Copy jobs with no Client Code even though I have ‘Allow empty client code’ unchecked. Why is this?
This is an extension of the below issue. Because the device cannot be set to default to the EWB, and the device defaults to Copy, users can copy without logging into the EWB and therefore can Copy without entering a client code. As above, this is a limitation of the device.
The workaround for this issue is to use Pcounter Auto-codes, however these are not practical if a user has multiple codes and needs the facility to make a choice.
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Can I set the default screen once logged in to a user’s Pcounter Job Queue rather than the Copy screen?
Unfortunately this is something which is out of control of our developers as it is a limitation of the Toshiba e-Studio Devices which cannot be set to default to the EWB extension.
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