How to check the Pcounter registration maintenance date
Printing-related usenet newsgroups
Pcounter Popup is hidden beneath other windows
Prices revert to zero after being saved
Multiple popups occurring from Excel print jobs
Pagecount errors on Canon BubbleJets
Print jobs are recorded but account balances are not modified
Running Pcounter utilities from login scripts
Users have enough credit, but print jobs are rejected with insufficient balance
Imported client codes are not displayed in Pcounter Administrator
Permissions required to manage users, balances, and client codes
Full name does not appear on banner
Date/currency formatting is incorrect
How to find out the meaning of an error code
How to delete all client codes and start again
PPopup client code list is empty
Dialog box fonts are too large on NT 4
SEE BELOW FOR PCOUNTER FOR NETWARE
Setting up Pcounter for NetWare on Windows Vista and Windows 7
Configuring Novell Remote Manager for use with PCOUNTWI.NLM web applications
PCOUNTER.NLM load error: Loader cannot find public symbol: NetDBgethostbyname
How to force users to login to PCOUNTWI Account Balance and AuthJobs pages
Pcounter Popup does not appear if a printer pool is defined
PPopup - Multiple popups for each job
Pcontrol error: "The network address is invalid. [1707]" when selecting NDPS printers
PCOUNTER.NLM 5.20e load error: Loader cannot find public symbol: __I8M
PCOUNTER.NLM 5.20e sees no queues and will not load
PCOUNTDP.NLM uses excessive memory
No broadcast messages are received from Pcounter for NDPS
Pcounter Global/Popup/Registration settings not saved with Windows/XP Client 4.83
iPrint Security
Error in NLM: Error -659 writing balance
Pcontrol error: Bindery mode is not supported on \\SERVER\QUEUE
PPopup and/or Wbalance use default instead of configured settings
Popup does not appear on NDPS
Wbalance uses numerical format Currency instead of Pages
Pcounter queue configurations are not being applied
Pcounter NDPS error: (Long) Error 899C getting VOL:\Path dir handle
PCOUNTER.NLM error: Error -603 reading printer PrinterName configuration
Tektronix printer support in new Xerox NDPS gateway
NDPSM.NLM 2.20e or later is unable to load (Error 1048577)
Error FFFFFFFF or 89FF renaming PCOUNTER.LOG
NLM terminates with error: "Loader cannot find public symbol: XXXX"
Print jobs are recorded but not shown in histories and reports
Pcounter.nlm terminates with error: "Unable to authenticate connection - error -669 or FFFFFD63"
Print jobs are identified by workstation instead of by user
PCOUNTER.NLM: Error 899C attaching to queue
HP NDPS Gateway - Downloads and Discontinuance Statement

Does SETUP need to be run on each workstation in order to run Pcontrol or PAdmin?
Quick configuration summary (Windows)
Quick configuration summary (NDPS)
Quick configuration summary (NetWare queues)
How to use LPR and port 9100 with Pcounter and queue-based printing

Upgrading Pcounter for Windows
Upgrading Pcounter for NetWare (NDPS)
Upgrading Pcounter for NetWare (Queues)
Moving account balances and data between NetWare and Windows or between servers

SEE BELOW FOR PCOUNTER FOR WINDOWS

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Virus checkers can cause unpredictable behavior

If a virus checker is running which is monitoring the spool folders and other system areas, it can
cause conflicts with Pcounter (and other software). It is unnecessary to scan spool files for viruses -
even if no conflicts occur, CPU cycles are being wasted. Please configure any virus scanning software to ignore the spool folders.

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Jobs are allowed to print below a user's low balance limit

In the Pcounter printer configuration, make sure Action if below low balance limit = Delete job or
Pause job.



If the above setting is already in effect, make sure that the printer's spool setting is set to Start
printing after last page is spooled. If printing starts before the spool file is completely written,
Pcounter will not be able to determine the number of pages in the job before printing begins.



For the most accurate "before job" counting results, it is recommended that the default datatype be set to
RAW, if possible.  This can be set by making sure that Enable Advanced Printing Features is disabled

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Moving the Pcounter share

If the Pcounter data is to be moved to another location, then the Pcounter share on the
data server will need to be moved.

• In Windows Explorer, find the directory location for the Pcounter Share, right-click, select Sharing.
  
• Click the Not Shared button.
  
• Run Pcontrol on the Data server, locate the Data server in Network View, right-click, select Pcounter Configuration.
  
• On the Global Settings page, create the Pcounter share again in the desired location.
  

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Print jobs are printing but not being recorded in Pcounter.log

• Has the printer been configured with a Pcounter port? If not, configure the Pcounter port through the printer's properties or by using the Pcounter Port Wizard in the Pcounter server configuration.
  
• Verify that the Pcounter Data Server service is running and that the Pcounter print server is referencing the correct data server in Global Settings. If the data server has been changed since the Pcounter Printer Control service was started then you will need to restart the printer control service.
  
• If the PCOUNTER share was created manually, instead of in Pcontrol, then the \\DataServer\PCOUNTER\DATA subdirectory may also need to be created.
  
• Make sure that Pcounter Administrator (PAdmin) is also referencing the correct data server in Utility, Preferences, Global Settings. Also check Utility, Preferences, Reports/Print Histories in order to make sure that it is reading from the preferred log file.
  
• Has your 60 day trial period expired? If so, print job data will not be recorded. You can request a trial period extension.
  
• Make sure that the SYSTEM account has full control permission to the PCOUNTER share and the DATA subdirectory on the data server.
  
• Check the Application Event Log on the data server. If there are any Pcounter errors, they will be recorded here.
  

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"User-mapped section open" error when updating Pcounter services

This error occurs if the Event Viewer is open and viewing the Application log. The Event Viewer reads event messages from service EXE files, preventing them from being deleted or replaced. Either close the Event Viewer or view the System or Security logs in order to update the Pcounter services.  Other monitoring software may also be using the event logs as well.


A workaround for this error is to install the services manually.  Please see: Upgrading from previous versions
of Pcounter, look at the section named Manual upgrade instructions for server components.

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"Procedure number out of range" error when printing / "Array bounds are invalid" error when printing

This error can occur if the Pcounter ports and Printer Control Service versions are not the same version. Please make sure that all
Pcounter service and port versions are the same.

• Run Pcontrol, Network View.
  
• Find your server in the domain/workgroup,
  right-click, and select Pcounter, Configuration.
  
• On the Services/Ports page, press Update
  for each required component and restart the services.
  

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How to set default datatype to RAW

(Windows 2000/XP)

• Open the Printer Properties.
  
• Choose the Advanced tab.
  
• Make sure that Enable advanced printing features is disabled.
  
  

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Broadcast messages are not being received

• Windows NT4/2000/XP/2003 workstations and servers
  
  A recent Microsoft
  security bulletin was issued regarding vulnerabilities in the Messenger Service.  Applying this patch and/or other
  actions discussed in the bulletin, such as blocking NetBIOS ports or disabling the Messenger Service, will cause broadcast
  messages not to be received.  The Messenger Service is required to be running on workstations in order to receive
  broadcast messages, and is required to be running on servers in order to send broadcast messages.
  
• Windows XP SP2
  
  SP2 disables the Messenger service during installation.
  
• Windows 9x workstations
  
  Windows 9x workstations require WinPopup or equivalent to be running, such as Awesome Popup.
  
• Testing
  
  
  
  
  • (2.15 and later) Use the MSGDEBUG option from the Pcounter server command prompt:
    
    pcounter msgdebug [userName or \\computerName]
    
  • Use the NET SEND command from the Pcounter server Command Prompt to test broadcast messages.
    
    
  
  
• Pcounter Configuration
  
  In the Pcounter server: Messaging Configuration (Pcontrol, Configure Pcounter Server, Global Settings,
  Messaging Configuration), Pcounter can be configured to send messages to user names, workstation names, or both.
  

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Is my Pcounter licensed just by entering a new serial number?

After entering a valid registration key in Pcontrol, please ensure that the two Pcounter services are restarted so that they pick-up the new maintenance codes.

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Moving print jobs due to rules or load balancing fails

If Advanced printing features is selected in the printer properties of the source printer, then it must
also be selected in the printer properties of the destination printer in order for jobs to be moved properly.



However, if Advanced printing features is selected on the destination printer, then jobs will be moved properly regardless
of the setting on the source printer.



Turning off Advanced printing features sets the default spool datatype to RAW.

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How to lock down Pcounter Administrator to a specific Active Directory OU

• Run Pcounter Administrator, and browse to the specific OU which should be locked down.
  
• Quit Pcounter Administrator.
  
• Run RegEdit and browse to the key: HKEY_CURRENT_USER\Software\Pcounter\PAdmin
  
• Double-click on the value ADSContainer, and copy the contents to the clipboard.
   (Example: LDAP://CN=Users,DC=pcounter,DC=com)
  
• Edit the shortcut used to launch Pcounter Administrator  (Example: C:\Documents and Settings\All Users\Start Menu\Programs\Pcounter for NT\Pcounter Administrator.lnk)
  
• Edit target and add " LockOU=XXX" to the end of the target path, where XXX is the value pasted from the ADSContainer above.
   (Example: C:\Program Files\Pcounter for NT\NT\PADMIN.EXE LockOU=LDAP://CN=Users,DC=pcounter,DC=com)
  
• Run Pcounter Administrator again.
  

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SEE BELOW FOR SHARP EMBEDDED (DACCS)

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OSA Job types

OSA knows 4 job types, Copy, Print, Scan and DocFiling.



COPY

Includes standard copy jobs and reprinting of jobs stored to the MFP hard disk from Copy mode.

Fax jobs are reported back as a "scan" job by OSA, and will hereby be logged in Pcounter as a "scan" job.

PRINT

Includes standard print jobs submitted to the MFP via print driver, web page, email, or FTP transfer and reprinting of jobs stored to the MFP hard disk (except from Copy mode).



SCAN

Includes jobs delivered to network destinations (email, FTP, or fax). The source file can be generated via the scanner, a PC-Fax driver, or a file stored on the MFP hard disk.

DOCFILING

Includes jobs scanned and stored on the MFP hard disk in Document Filing mode.

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DACCS error codes

Error Codes:
LIZ01: Session ID not available -> press Sync-Button to recreate ID
LIZ02: Maintenance invalid or manipulated (LICENCE UPDATE REQUIRED!)
LIZ03: current time < osa-time - 12h
LIZ04: no licence file available or data can not be read (USUAL DURING TRIAL !)
LIZ05: Maintenance data (day-month-year) can not be read
LIZ06: Maintenance data can not be converted to Java-format
LIZ07: current date > Maintenance_End date --> Maintenance expired
DUP01: licence file could not be read
DUP02: licence update file could not be read
DUP03: licence ID and licence update ID do not match
DUP04: licence update counter is missing
DUP05: licence update counter too small"

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How to update software version 1.4.x to 1.5.x

1) make a backup of c:\daccs\...

2) run 1.5. update

3) install 1.5. management

4) undeploy osa_im 1.4 (tomcat manager)

5) deploy osa_im 1.5 (new 60 day trial starts)

6) stop tomcat servic

7) uninstall tomcat

8) reinstall tomcat (from new download)

9) forward new Server-ID

10) input registration key.

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Trial message in display of MFP

If a valid license key have been entered into the embedded server software on the server and you still get a Trail message on the MFP display, then is it because the MFP have not been assigned to the license. On the MFP list (on server), ensure that the relavant MFP's is assigned

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License information needed

To generate a license for the Sharp OSA then will we need the Server ID which can be located inside the software after installation (8 digit)

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Debug file location

This is location on the server (C:\DACCS\LOGS). Please zip these files before sending to support.

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PCOUNTER RICOH EMBEDDED

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Client codes - please be aware

Please ensure that when logged in, you enter a client code prior to copying. If client codes have not been entered, you will be unable to copy.

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Obtaining debug logs from Ricoh devices

Open an MS DOS Prompt and enter the following command -

rsh ip mmesg_auto 125 >c:\Ricohdebug.txt

Whereby ip = ip address of the Ricoh device.

This will create a file named 'Ricohdebug.txt'.

Please send together with logs from C:\Program Files\VDMS Gateway\
to support@altman.co.uk for further investigation when reqeusted

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Java.Null/Exception error appearing when authenticating

Ensure that all buiilt-in authentication is disabled within system settings>user authentication management

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Gateway Not configured appears when trying to login

Restart VDMS Gateway service.

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How can I disable the Username/Password/Short ID Prompt ?

Within the Xlet files uploaded to the copier, there is a file named 'terminal.properties' that contains the following -

show.button.username=button
show.button.password=button
show.button.pin=true

To disable, set above to false, otherwise leave as above.

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Unable to release print job at the copier

Printing has been locked down in Enhanced External Charge Unit Management (Systems Settings > Administrator Tools (tab) > Page 2). Ensure printing features appear blue – i.e. not yellow, denoting locked down.

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PCOUNTER HP EMBEDDED (PJet100)

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Does PJet100 support Fax accounting?

Yes. The Fax accounting needs to be enabled in the PJet Manager.

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Does PJet100 work with HP’s DSS?

Yes PJet100 will work alongside DSS. Users will be required to authenticate against PJet100 and authenticate DSS depending on which function they select.

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USB port on hp 3530

This is located next to the LCD screen under a panel on the front of the copier.

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Initialise MFP - Clear Hardrive of HP Device

1 Turn off the printer.
2 Press and hold START
3 Turn on the printer.
4 Hold START down until all three error lights illuminate.
5 Release the START key.
6 Press the 5 button until INITIALIZE DISKS appears on the control-panel display.
7 Press the 6 button.The printer boot sequence is complete when READY appears on the control-panel display.

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SEE BELOW FOR PCOUNTER XAUDITRON

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SSL usage on copier

If PCXAConfig detects that SSL is installed on a printer, then Pcounter XAuditron will use HTTPS instead of HTTP to connect to the printer. The current exceptions to this rule are the WorkCentre 72xx/73xx series, which always use HTTP.

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View jobs via PCXAConfig

Any jobs that have not yet been retrieved from the printer can be viewed in PCXAConfig by selecting the printer, right-clicking, and choosing View Auditron Log.

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Status events

A running log of status events is kept by the accounting service as they occur. An event is recorded each time an attempt is made to collect accounting data from a printer. To view the status log in PCXAConfig, press the Accounting Service button on the toolbar, then Status Log > View.

Typical accounting events and their meanings:

0 bytes received
No accounting data was available to download.
XXX bytes received (where XXX is non-zero)
One or more accounting records were downloaded.

X records processed
Indicates the number of accounting records added to the Pcounter log during that collection cycle.

HTTP Status error: 500
This error is usually shown when Network
Accounting/JBA is disabled or not installed.

HTTP Send error: Error 12029
Typical “unable to connect” error, which indicates the printer was likely down or off-line.

HTTP Send error: Error 12002
“Connection timed out” error.

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Known problem recording client codes on WorkCentre 76xx

(April 24, 2008) Please request the SPAR Release 040.033.53002 from Xerox.

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Is Pcounter XAuditron cluster aware?

Yes - only for active/passive configuration.

In the cluster group which contains the PcounterData resource, create a Generic Service resource and associate the Pcounter Xauditron service with it (PCXASVC), plus the registry key "HKLM\Software\Pcounter XAuditron" needs to be replicated. That is an active/passive configuration.

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Limitations on number of accounts sent to device via EIP

Xerox have informed that the number of accounts is dependent on the model of the device we are using but the usual combined maximum of User & Codes that a device can hold is 2,159.

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PCOUNTER TOSHIBA EMBEDDED

Please see below for Pcounter Toshiba Embedded

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Can TSB be locked down to only allow Pull Printing, disabling Copy and Scan functions?

Yes this is possible. This is controlled through the management interface under Settings > EWB Login

For full details on usage see the Pcounter Toshiba Embedded manual.

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Can I enable Guests to log into Pcounter Toshiba Embedded?

Yes this is possible. This needs to be enabled on the Toshiba device. To do this

Open the printer's webpage ("TopAccess")
Login as the Administrator
Navigate to User Management > Authentication > User Management Setting
Check the box "Enable Guest User"
Click Next > Finish to save the settings

Now reboot the MFD. The Guest button should now be visible on the login screen. There is no print queue associated with the user for obvious reasons, this user should only be used for copying.

Ensure that the Guest account on the server has credit or an unlimited balance

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Message: “Please wait until all jobs are finished or delete all jobs and log in again. If one MFP paper tray is empty the job status will be updated in one minute”

This message is not an error. This is caused by a 2nd user attempting to access the EWB before the 1st user’s print jobs have completed, which could result in the jobs being charged to the 2nd user.

The resolution for this is to ensure that there is paper in all trays of the device.

The reason for this is that Toshiba printers do not have a ‘Busy’ status, they only have a list of active jobs. Jobs are deleted from this list one minute after printing. To prevent this delay Pcounter Toshiba Embedded checks the Error and Paper Out status of the device. If these both read OK it checks that the counters are changing. However Toshiba MFDs have only one Paper Out status for all trays, not individual ones for each tray. Consequently if paper is out in any tray the full minute will have to be waited before the jobs are deleted from the job list, and this message will appear.

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I have Internet Explorer v6 and I cannot access the web interface. Why is this?

Internet Explorer 6 or earlier does not incorporate some of the features required for the Pcounter Toshiba Embedded web interface to run. It is recommended to use one of the following:

 Firefox 1.5 or above
 Opera 9.0 or above
 Safari 1.0 or above
 Internet Explorer 7.0 or above
 Google Chrome 1.0 or above

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My users select a Copy Client Code then apply this to print jobs however this code is not recorded in the Pcounter log. Why?

Pcounter Toshiba Embedded’s print accounting will have been deactivated in favour of Pcounter’s print accounting. With this setting any client codes selected at the device for printing will not be recorded in the log. The two possible solutions for this are:

 Enable Pcounter Popup on user’s workstations for client code selection (see Pcounter for Windows manual for more details)
 Enable Pcounter Toshiba Embedded Print accounting through Settings > Accounting > Activate Accounting for Printing and disable the Pcounter Accounting on the printer through Pcontrol > Printer Config > Accounting > None

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I keep getting logged out of the management web interface. Why could this be?

The web interface does not permit concurrent logons to reduce the risk of multiple administrators making conflicting changes at the same time. If someone else has logged into the interface since you have your session will be logged out.

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Instead of a job queue my users see a blank Client Code screen. Why?

If Toshiba Embedded is configured to insist on a client code, and client codes are be locked down so users can only see codes to which they are associated, the user will not be able to access their Job Queue if they do not have any Client code associations. They will see a blank screen. This is by design to insist all users enter a client code if TSB is set for this.

To resolve this either:

 Assign a client code to the users with no codes through Pcounter Administrator (see Pcounter for Windows Manual for more details)
 Enable the option Settings > Client Codes > Allow empty client code
 Disable EITHER Show only user assigned codes OR Client code only from list

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Why can’t I select different client codes for print different jobs during the same login session?

This is by design as it was considered too cumbersome to insist the user assign a client code for each job individually, and the majority of users will only want one client code per login session.

Incidentally, it is not necessary for the user to log out of the device completely in order to select a different client code, they need merely restart the EWB through Menu > Extension.

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I have recorded Copy jobs with no Client Code even though I have ‘Allow empty client code’ unchecked. Why is this?

This is an extension of the below issue. Because the device cannot be set to default to the EWB, and the device defaults to Copy, users can copy without logging into the EWB and therefore can Copy without entering a client code. As above, this is a limitation of the device.

The workaround for this issue is to use Pcounter Auto-codes, however these are not practical if a user has multiple codes and needs the facility to make a choice.

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Can I set the default screen once logged in to a user’s Pcounter Job Queue rather than the Copy screen?

Unfortunately this is something which is out of control of our developers as it is a limitation of the Toshiba e-Studio Devices which cannot be set to default to the EWB extension.

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PC206/PC526 COPY CONTROL TERMINALS

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My terminal is faulty, how can it be replaced/repaired?

Each copy control terminal has a sticker that has a serial number - please make a note of this serial number and details of the fault then email support@altman.co.uk or call 01132730300

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Unable to login when swiping/presenting a card.

The card number inuse can be tested at the PC526 terminal.
Choose Function then
3. Diagnostics
Enter, then Enter the password
1. Individual Tests
Enter
10.Test Card
Enter
Enter
Swipe card.
Ensure that this number appears in Pcounter Administrator - choose Pcounter Pro ID/PIN Numbers.
If you have set an Active Directory attribute to contain the card number, check that the number does not exist as part of the user profile.

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How can I stop access to Photocopying ?

Open the Pcounter Gateway configuration and choose Tools then Configure Pcounter DLL. Next, select the Device Access permissions tab and double click the terminal you wish to restrict access to. You can then add users/groups to the list and deny/allow access.

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How can I enable Debug messages for my Copy control terminals ?

Open the Pcounter Gateway Configuation and choose Tools then Options.
Select the Logging tab and tick Enable Debug Messages.
Then choose the functions that you wish to debug.

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How can I enable Self-association on my PC526 terminal ?

Make sure that the UsePin option is ticked in the
Pcounter Gateway settings for the PC526 (and restart the MBM Gateway Service).

On the terminal ensure that the “Allow association” is enabled:

SUPV button, then into 2-CONFIGURATION, down to 4-GENERAL SETUP, down to 8-ALLOW ASSOCIATE and ensure it is ENABLED then FINISH all the way back to the main screen.

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How can I set prices for photocopying ?

Open the Pcounter Gateway Configuration and then select File, then Device.
Choose the device you wish to set Pricing for and select 'Set Prices'.
Restart the MBM Gateway service following these changes.

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MONITOR AUTOLOADER AL4000/AL4100

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Autoloader keyboard showing US format - change to UK.

Open the configuration user interface, go terminal setup and expand 'autoloader'
Set “keyboardlayout” to English UK
Also make sure that the autoloader language is set to English
Go to Menu 2, then 4, then 12, enter to Edit setting, arrow down to change to English and then enter to save it.

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Disable Caps lock on Autoloader

This can be done via the configuration options on the autoloader –
F2
2 – configuration
4 – general setup
13- ignore caps lock as below

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How do I enable Self-association on the Autoloader ?

Open the Configuration User Interface and choose File then Terminal Setup.
On the right hand side, expand the option labelled Autoloader and tick the option AllowAssociate. Choose Save, then restart the MBM Gateway service.

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I have added a new Terminal Setup but the Display shows the amount added in dollars rather than Pounds.

Open the Configuration User Interface and choose File then Terminal Setup.
On the right hand side, expand the option labelled Locale settings and edit the option MajorCurrency. Choose Save, then restart the MBM Gateway service.

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PrinterOn

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PrinterOn Minimum Spec

The computer where PDS is installed must meet these minimum system requirements:

- Windows 2000, Windows XP, or Windows Vista
- Pentium III 500 minimum; Pentium Xeon 2GHz or better recommended
- 512 MB RAM minimum; 1 GB or more recommended
- 10 MB free disk space for Print Delivery Station software
- 500 MB free disk space for print job cache

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Which operating systems is PrinterOn supported on?

Windows 2000, Windows XP, or Windows Vista

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Is PrinterOn supported in a 64-bit environment?

This is in the pipeline but not as yet.

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Photoshop documents

As Photoshop documents are too specialised, PrinterOn is unable to define the print parameters for these kinds of print jobs.

A workaround is in TIFF format with LZW compression.

The document could also be saved as a PDF but would require additional software to be installed on the client where as the above can be done in Photoshop.

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PrinterOn and Netware

PrinterOn is compatible with Netware but only with iPrint printers. PrinterOn still needs to be installed on a Windows server with the Novell client and iPrint client installed on it.

Here are the additional actions that need to be carried out:

1) External setup:
- Log into (external) PrinerOn.net admin page
- select printer
- go into Optional Settings tab
- select "Documents are held and must be manually released by the Attendant/Operator.
- select "Documents are released using a 3rd party system"
- Ensure drop down is set to Non
- Enable Login ID only from requirements list
- Click save

2) PDS setup:
- Double click PDS icon from system tray
- Click settings
- Printers tab
- Double-click the printer and attach to the corresponding queue
- FOR IPP PRINTER: overwrite the local name to match the port name (can be found in the printer properties, ports tab). I.e. ipp://172.21.7.33/ipp/officejet

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Spicer service not starting

Change port used by Spicer in registry and then restart:

HKEY_LOCAL_MACHINE\Software\Spicer Corporation\Recognition Server

Change port – default 5001. Change to (e.g.) 5555.

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Formats supported by PrinterOn

Please click on the following link:

File Formats

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XPR REPORTS/ENTERPRISE

See below for XPR Reports/XPR Enterprise

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Definitions of the types of reports from XPR Reports

Purchase – Refers to purchases of prints, copies or other items (using XPR Enterprise equivalent of PT builder) made against a user’s Pcounter account.
Funding – Refers to funding added to a user’s Pcounter account, by for example, a cash loader or (PAdmin)
Adjustment – Refers to adjustments made to a user’s Pcounter account, such as setting a balance or credit limit.
Complete – Shows a user’s complete transactional history, including all of the elements listed above. This could be likened to a how a bank statement would be recorded.

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WIN32 error "The system could not find the file specified" when trying to access Help

This has been resolved in versions 1.8.0.0 and above. Please upgrade.

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My XPR Reports don't seem to correspond to me Pcounter reports. There seem to be distinct differences. Why?

Version 3.13 and earlier of XPR Reports does not allow client codes which contain commas, as this throws the formatting of the cash.csv file. Consequently any lines in the Pcounter log which contain commas in the client codes field are disregarded. To resolve, upgrade to a later version than 3.13

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Error "Service XPR Data Service was not found on computer Method: Display Status"

To fix, the XPR Data Service needs to be uninstalled and reinstalled.

At a command prompt type sc query state=all to reveal all services running on the machine
Locate any XPR data service.
To delete, type sc delete "service name"
Restart the system
Reinstall the latest XPR data service

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What are the critical files which need to be backed up for XPR Reports?

XPR Reports relies on the following files (locations given are the default locations):

C:\PCOUNTER\DATA\*.LOG
C:\PCOUNTER\DATA\XPRPcounter.mdb
C:\Program Files\Pcounter Pro\data\cash.csv

It is recommended that all of these files are backed up regularly.

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PCOUNTER WEB CASHIER

Please see below for Pcounter Web Cashier

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PWC cashier does not load from external PC.

Open Up Port 5135 on the hosting PC/Server

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Modifying the Logo on the receipt (Where it says Pcounter Web Cashier, under the transaction details)

**Note that large images will appear large on the receipt, try to use a small image**

Save the gif image in the following directory:

C:\Program Files\Pcounter Web Cashier\pwc\images

Then open up pwc.xml (In C:\Program Files\Pcounter Web Cashier) and change the following:

images/*NEW FILENAME.GIF*

i.e.
images/ logo_pwc_transp_small_ATLLOGO.GIF

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Migrating PWC

To migrate PWC, stop services, copy c:\program files\pcounter web cashier\data and pwc.xml to new server. N.b. this will NOT restore settings, only users, balances & transactions.

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“Test Connection” fails with error 11

Full error: “The entered Pcounter test account could not be verified. Verify that the entered Pcounter test account in the Settings page is a valid username (error 11). Additional error information: RequestResult not defined”

If pcounter test account is a valid account, check program files\pcounter for nt\nt\pcounter.ini and ensure UserServer is the same as AccountServer.

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How do I change currency settings in PWC?

The currency setting is dependent on the Locale settings under Settings > Locale

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I cannot access PWC – I get a standard ‘Page cannot be displayed’. I have checked the address is correct.

Ensure that the PWC Web Service is active and is logged on as the Local System account

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PCOUNTER WEBPAY

See Below for Pcounter Webpay

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What does it mean that PWP is a hosted service?

PWP is a remotely hosted service created by Pcounter Web Services Aps (PWS), a Danish company founded in 2003. PWS take care of all the technical aspects of setting up and maintaining the PWP site for the school/library. There is no extra software or hardware to purchase. PWS host the PWP service with a premium level 1 PCI certified hosting provider. The datacenter certified staff manage hardware, external firewalls, network, security and operating system level. PWS manage the application layers and throughout have extremely strict policies on any and all access. The systems are fully security audited each quarter by an independent security auditor. We are proud of never having had any breach or vulnerability of any kind, since we began in late 2003, and not had any unscheduled downtime since 2005.

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How long does it take for a deposit to show in the users Pcounter account?

When a payment has been completed by a user, PWP instantly updates the balance in Pcounter, making the credit available immediately.

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What credit cards or payment methods can be used?

Pcounter WebPay can work with practically all Internet-enabled payment methods, including all major credit and debit cards, and national payment systems such as Solo. Please contact us to inquire about a specific payment method or payment gateway.

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How big a security risk is involved with online payments?

There is very little risk for both the end-user making a payment online and the school or library PWP customer. An end-user enters their billing information into a secure form which sends the information directly to the banking networks for authorization over a secure connection. Billing information is never stored for any length of time in PWP or its servers, so creditcard numbers or similar are always safe. There are very extensive mechanisms built in PWP, to ensure a payment is never lost. In addition, all users authenticate against Pcounter and Active Directory/Netware NDS, so the chance of fraud is virtually non-existant.

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What is the process for a school or library to get PWP?

The process is simple:

1) School/library orders PWP from Pcounter Web Services (PWS) or local Pcounter representative
2) PWS send a PWP Setup Checklist which explains the setup steps in detail, and a simple information/customization form for the school/library to fill out
3) School/library gets merchant and payment processing accounts
4) School/library configures Pcounter at their site and opens firewall for PWP to communicate with Pcounter
5) PWS setup and customize the school/library PWP, do the necessary integration to school/library and payment processing companies, run extensive testing and finally send an official "welcome" email to the school/library with helpful instructions and tutorials.

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What are the requirements to run PWP?

There are no extra requirements for the school IT infrastructure to run PWP, if Pcounter works, then PWP will too. PWP works with Pcounter on both Windows and Netware, both clustered and non-clustered in 32 or 64 bit. PWP uses only features already in Pcounter. No need to purchase any extra software or hardware.

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How to check the Pcounter registration maintenance date

- Run Pcontrol, Network View.
- Find and select the registered server, right click, choose Pcounter, Configuration.
- On the Global Settings tab, follow the link to Registration and Trial Period, and the registration information will be displayed.

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Printing-related usenet newsgroups

Windows XP: microsoft.public.windowsxp.print_fax

Windows 2000: microsoft.public.win2000.printing

Windows NT: microsoft.public.windowsnt.print

NetWare NDPS: novell.support.ndps-neps

NetWare queues: novell.support.netware.queue-based-printing

NetWare iPrint: novell.support.iprint

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Pcounter Popup is hidden beneath other windows

This should not be a problem on Windows 95 or Windows NT 4.0, but a change was made in later versions of Windows to prevent applications from stealing focus from other programs.

Open the registry key: HKEY_CURRENT_USER\Control Panel\Desktop
Set the REG_DWORD value: ForegroundLockTimeout to 0

This value can also be set using the optional TweakUI Control Panel - on the General tab, make sure that the option Prevent applications from stealing focus is not selected.

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Prices revert to zero after being saved

Typically this occurs if fractional/decimal prices are entered and the Global Setting option Numerical Format=Pages. If Numerical Format=Pages, then only whole number integer values are allowed for prices. To set the Numerical Format to Currency, open the Pcounter server configuration, and change the Numerical Format on the Global Settings page to Currency - then Pcontrol will save the decimal values in the price fields.

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Multiple popups occurring from Excel print jobs

Microsoft Excel prints each level of a worksheet as a separate print job. This can cause a popup to appear for each print job. Multiple popups can be overridden in PPopup, Preferences - make sure Process multiple jobs is selected. PPopup will handle all jobs resulting from a single Excel print request if the user waits until the last job is finished spooling before entering a response in the popup window.

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Pagecount errors on Canon BubbleJets

Pcounter supports page counting on Canon BubbleJet printers starting with versions 5.12g and 2.08a. Please consider updating your Pcounter version if BubbleJet accounting is required.

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Print jobs are recorded but account balances are not modified

NetWare

- In the Pcounter printer or queue configuration, make sure that Accounting=User account balances and log file.
- Also in the Pcounter printer or queue configuration, make sure that the paper size prices are set to something other than zero.
- Make sure that the printer/queue configuration that you are applying is for the specified printer/queue object, and not the server default. The server default configuration only applies to a particular object if that object has not had its own Pcounter configuration saved. To restore an object's configuration to the default:
- Queues: On the Printing tab of the Pcounter server configuration, right-click the queue and choose Reset default values.
- NDPS: On the Printer Agents tab of the Pcounter NDPS Manager configuration, right-click the printer agent and choose Reset default values.
- (Queues) You may need to restart Pcounter.nlm if you have made changes to the configuration.
- Make sure that you have granted the Pcounter print server (NDS queues) or the NDPS Manager attribute rights in the top-level user containers so that Pcounter can modify account balances in NDS. This can be done in Pcontrol (Global Settings) or NWAdmin. If Pcounter has insufficient permission to modify balances, then all balances are interpreted as zero.
- Check the Error log: \sys\system\pcounter\errorlog.txt. If there are any Pcounter errors, they will be recorded here.

Windows

- In the Pcounter printer configuration, make sure that Accounting=User account balances and log file.
- Also in the Pcounter printer or queue configuration, make sure that the paper size prices are set to something other than zero.
- Make sure that the printer configuration that you are applying is for the specified printer, and not the server default. The server default configuration only applies to a particular printer if that printer has not had its own Pcounter configuration saved. To restore a printer's configuration to the default:
- On the Printers tab of the Pcounter server configuration, right-click the printer and choose Reset default values.
- Check the Application Event Log on the data server. If there are any Pcounter errors, they will be recorded here.

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Running Pcounter utilities from login scripts

Windows programs appear to be more stable when running from a local drive as opposed to a network drive. A good strategy for distribution is to keep the latest PPopup.exe and/or WBalance.exe version on a publicly readable network shared drive, copy them to a local drive, then run locally.

Login scripts or batch files will appear to hang when running Pcounter utilities such as PPopup.exe or WBalance.exe. This is because the script waits for the program to terminate before continuing. Instead of running the utility directly, precede the command with start or command /c.

Windows
@echo off
:: this xcopy command updates PPopup.exe from the Pcounter share
xcopy \\dataServer\pcounter\ppopup.exe "c:\program files" /d/y
start "c:\program files\ppopup.exe"

NetWare
It is best to create an external batch file which contains the utilities to run, for example \\ServerName\sys\public\pcounter.bat:

@echo off
:: this xcopy command updates PPopup.exe from the public directory
xcopy \\ServerName\public\ppopup.exe "c:\program files" /d/y
start "c:\program files\ppopup.exe"

Then add the following line to the login script:
(NetWare login scripts use a # before each external program.)

#\\ServerName\sys\public\pcounter.bat

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Users have enough credit, but print jobs are rejected with insufficient balance

NetWare

Make sure that you have granted the Pcounter print server (NDS queues) or the NDPS Manager attribute rights in the top-level user containers so that Pcounter can modify account balances in NDS. This can be done in Pcontrol (Global Settings) or NWAdmin. If Pcounter has insufficient permission to modify balances, then all balances are interpreted as zero. See also: Permissions required to manage users, balances, and client codes.

Windows

Make sure that the SYSTEM account has full control permission to the PCOUNTER share and the DATA subdirectory on the data server. Also check the Application Event Log on the data server. If there are any Pcounter errors, they will be recorded here.

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Imported client codes are not displayed in Pcounter Administrator

When importing a 2-dimensional client code list into PAdmin, make sure that each client code has its own record as well as associated subcode records.

For example, the following list will import 2 client codes with 2 subcodes each.
Note that the empty subcode field implies a client code record.

clientCode1,,description of clientCode1
clientCode1,subCode1,description of subCode1
clientCode1,subCode2,description of subCode2
clientCode2,,description of clientCode2
clientCode2,subCode3,description of subCode3
clientCode2,subCode4,description of subCode4

The following list will import 4 client codes with descriptions.
Note that the empty subcode field is still used.

clientCode1,,description of clientCode1
clientCode2,,description of clientCode2
clientCode3,,description of clientCode3
clientCode4,,description of clientCode4

This example is incorrect because there are no dedicated client code records.

clientCode1,subCode1,description of subCode1
clientCode1,subCode2,description of subCode2
clientCode2,subCode3,description of subCode3
clientCode2,subCode4,description of subCode4

This example is incorrect because the description field is in the wrong position.
There should be a blank subcode field in each record.

clientCode1,description of subCode1
clientCode1,description of subCode2
clientCode2,description of subCode3
clientCode2,description of subCode4

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Permissions required to manage users, balances, and client codes

Windows

Modify: Full control share permission to \\DataServer\Pcounter.

balances: Read/Write NTFS permission to \\DataServer\Pcounter\Data.

Run reports: Read share permission to \\DataServer\Pcounter.
Read NTFS permission to \\DataServer\Pcounter\Data. (Write permission required for writing log file when modifying balances.)

Modify client Full control share permission to \\DataServer\Pcounter.
codes:Read/Write NTFS permission to \\DataServer\Pcounter.

Novell
NetWare

Modify balances (NetWare 4.x): Read/Write permission to All Properties in the top-level user context(s), or Read/Write permission to Account Balance, Allow Unlimited Credit, and Low Balance Limit properties of each user.

Modify balances (NetWare 5.x): Read/Write/Inheritable permission to Account Balance Allow Unlimited Credit, and Low Balance Limit properties in the top-level user context(s).

Run reports: Read/File Scan permission to the Pcounter.log location. (Write permission required for writing log file when modifying balances.)

Modify client codes: Read/Write/Erase/Create/Modify/File Scan permission to the PPopup.dbf location.

How to grant permissions to properties in NWAdmin:
(Note: Low balance limit may be shown as Minimum account balance in other applications such as ConsoleOne.)

- Select a top-level user context, right-click, choose Trustees of this object.
- Press Add Trustee, and find the object to whom the permissions will be granted.
- (NetWare 4.x) Under Property rights, select All properties and check Read and Write.
- (NetWare 5.x) Under Property rights, select Account Balance, Allow Unlimited Credit, and Low Balance Limit, and check Read, Write, and Inheritable.

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Full name does not appear on banner

NT

Fullnames can be modified in User Manager, User Properties. In Pcounter Administrator, full names will be shown automatically if they have been defined.

NetWare

The Pcounter print server or NDPS Manager needs permission to read the Full Name property of all users. This property can be modified in NWAdmin, (select user), right-click, Details, Identification page. In Pcounter Administrator, full names will be shown if "Display fullnames" is checked in Utility, Preferences.

NetWare 4.x: Read permission to All Properties in the top-level user context(s), or Read permission to Full Name property of each user.

NetWare 5.x: Read/Inheritable permission to Full Name property in the top-level user context(s).

How to grant permissions to properties in NWAdmin:

- Select a top-level user context, right-click, choose Trustees of this object.
- Press Add Trustee, and find the object to whom the permissions will be granted.
- (NetWare 4.x) Under Property rights, select All properties and check Read.
- (NetWare 5.x) Under Property rights, select Full Name, and check Read and Inheritable.

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Date/currency formatting is incorrect

Windows

Pcounter services run in the context of the SYSTEM account, which has no user profile. Therefore the default system locale settings must be used. Make sure that the correct language/country is selected in Control Panel, Regional Settings. Restart the services if you make a change.

NetWare

If your registration (or trial period) permits, please use 5.10d or later. Otherwise the Pcounter NLMs will use the Windows locale settings (see Windows above) of the the machine which saved the Pcounter server configuration in Pcontrol.

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How to find out the meaning of an error code

Microsoft All errors:http://msdn.microsoft.com/library/en-us/debug/base/system_error_codes.asp

Novell NetWare All errors:http://www.novell.com/documentation/nwec/

Client/Requester (8800 to 88FF):http://www.novell.com/documentation/nwec/nwec/data/al2pcj4.html

Server (8901 to 89FF):http://www.novell.com/documentation/nwec/nwec/data/al2rw7q.html

NDS (-301 to -799):http://www.novell.com/documentation/nwec/nwec/data/alwxsrr.html

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How to delete all client codes and start again

Delete the popup database files PPOPUP.DBF and PPOPUP.CDX.
It is important that PPOPUP.CDX (the index file) also be deleted, or else the index will be out of sync the next time client codes are added.

If it is necessary to reset the client code user/group associations, the files PASSOC.DBF and PASSOC.CDX should also be deleted.

Windows

The files are located in the PCOUNTER share on the data server.

NetWare

The files are located in the directory specified in the file server's Pcounter Popup configuration.

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PPopup client code list is empty

First
Make sure that the user(s) have read permission to the directory where the client code database is stored. If the user presses the Reload list button and an Error -61 or Access denied message is displayed, then grant users read permission (write permission is not required) to the following location:

Windows: This is found in the Pcounter share on the data server: \\DataServer\Pcounter
NetWare: This is found in the location specified in the server Pcounter configuration, on the Popup page.

Second
In the server Pcounter configuration, on the Popup page, make sure that Associate client codes with network user and group names has not been selected. If this feature is enabled and no associations have been made in Pcounter Administrator, then all popup lists will be empty. Use client code associations only if it is necessary for users to be shown different lists of client codes. Otherwise turn off this feature, and everyone will see the same complete list of client codes.

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Dialog box fonts are too large on NT 4

Please download and install the Tahoma font:
http://download.microsoft.com/download/office97pro/fonts/1/w95/en-us/tahoma32.exe

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SEE BELOW FOR PCOUNTER FOR NETWARE

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Setting up Pcounter for NetWare on Windows Vista and Windows 7

The Novell Clients for Windows Vista/7 do not include support for NDPS nor for Queue-based printing.

However, it is possible to get Pcounter utilities working on Vista and 7 (as they do on XP) by extracting files from the Novell Client for XP/2000. A batch file is available for download which automates the process of extracting the files from an XP client, and creating an install folder for a Vista client. Both x86 and x64 are supported.

Download batch file here: GetVistaNDPSFiles.zip

After downloading, run GetVistaNDPSFiles.bat on an XP machine with the Novell Client installed and it will display further instructions.

This FAQ applies to:

-Pcontrol
-PPopup
-Pcounter Pro
-Plot Manager

Not required for:

-Pcounter Administrator
-Wbalance

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Configuring Novell Remote Manager for use with PCOUNTWI.NLM web applications

Novell Remote Manager documentation

http://www.novell.com/documentation/oes/remotemgr/index.html?page=/documentation/oes/remotemgr/data/a7hjvxo.html


Controlling User Access to the Server through Novell Remote Manager

http://www.novell.com/documentation/oes/remotemgr/data/bqtzy2d.html#bx4teis


Changing the Default eDirectory Login Contexts Option

http://www.novell.com/documentation/oes/remotemgr/data/bqtzy2k.html#bqu37ru


Synchronizing the eDirectory Context for Users Logging in to Novell Remote Manager

http://www.novell.com/documentation/oes/remotemgr/data/ak1pbdy.html#bqsftde

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PCOUNTER.NLM load error: Loader cannot find public symbol: NetDBgethostbyname

Please LOAD NETDB.NLM before loading Pcounter.nlm, and then Pcounter.nlm will load properly.

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How to force users to login to PCOUNTWI Account Balance and AuthJobs pages

The default behavior is to assume the identity of the logged in user at the client IP address.

It is possible to override this behavior and force users to login.

• Edit \sys\public\pcounter.ini
  
• Find the section: [HTTPServ]
  
• Add the line:  RequireLogin=1
  
• Restart PCOUNTWI.NLM
  

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Pcounter Popup does not appear if a printer pool is defined

Please apply the Novell NDPSM patch for Pcounter (Post 6.5 SP2, 6.0 SP5, 5.1 SP7).


http://support.novell.com/cgi-bin/search/searchtid.cgi?/2969537.htm

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PPopup - Multiple popups for each job

Multiple repeated popups for each job may occur if clients are using non-secure iPrint.


In this case, the problem is that PPopup is using native NDPS protocols, and does not have the same job ownership permissions,
since non-secure iPrint does not have a job owner.


It will be necessary to use either secure iPrint or native NDPS in order for PPopup to work properly.

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Pcontrol error: "The network address is invalid. [1707]" when selecting NDPS printers

This error typically occurs if NDPS support is not installed, or was not installed correctly with the Novell Client.


To fix, reinstall the Novell Client with NDPS support.

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PCOUNTER.NLM 5.20e load error: Loader cannot find public symbol: __I8M

This error only occurs on NetWare 4.x.

To fix, download pcounter.nlm, and replace the existing
version in \SYS\SYSTEM.

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PCOUNTER.NLM 5.20e sees no queues and will not load

In \SYS\PUBLIC\PCOUNTER.INI, add the following line to the [Global] section:

BypassSchemaExtensions=0

Then reload PCOUNTER.NLM.

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PCOUNTDP.NLM uses excessive memory

This problem can be fixed by updating from NetWare 6 SP2 to SP3, and/or
from NetWare 5.1 SP5 to SP6.

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No broadcast messages are received from Pcounter for NDPS

Broadcast messages require a licensed connection number on a NetWare server.  However, NDPS and iPrint
clients do not use, nor require a licensed connection.  Mounting a volume (mapping a drive) or printing to a
legacy print queue on the NDPS server will open a licensed connection on that server.

Pcounter Global/Popup/Registration settings not saved with Windows/XP Client 4.83

There is a bug in the Novell Client 4.83 for Windows/XP which prevents SYS:PUBLIC\PCOUNTER.INI from being properly
saved.  A patch has been issued which fixes this problem:



http://support.novell.com/filefinder/14232/index.html

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iPrint Security

Each NDPS Printer Agent has three security levels, High, Medium and Low.  The
behavior of the printer agent at each of these security levels is defined below:

• Security = High.
  The printer agent retrieves the appropriate NDS user object.  The
  printer agent then determines the user's access level (None, User, Operator, ...) to the
  printer agent by accessing the roles assigned to that NDS user object.  All iPrint access to
  a printer agent at this security level requires SSL with user authentication so that the
  server side components can retrieve and validate the NDS user object.
  
  
• Security = Medium
  Two behaviors are possible, depending on circumstance.
  
  
  
  • If an NDS user object is supplied, the printer agent trusts the NDS
    user object passed in by the application.  The printer agent then determines the user's
    access level to the printer agent by accessing the roles assigned to that NDS user object. 
    
  • If no NDS user object is supplied, the printer agent assigns an access level of User.
    
  
  
• Security = Low
  No server side security is enforced.  This
  means that all users on the network have the equivalent of Manager access to the printer
  and can modify settings on the printer or manage any job sent to the printer.

• Lookup the IPP client's IP address in the server connection table and apply the authenticated user at that IP address as
  the print job owner.
  
• Search the tree for a username match.
  
• Setup a map file which converts a simple name to a fully qualified NDS user name.
  

To enable IPP printing over SSL and require a valid ID and password to print, make sure that the printer agent's
"Secure" box is checked in iManager.  When configuring a permanent desktop iPrint printer connection on a
public computer (ie. used by more than one user), do not save the password when installing the printer. iPrint
will ask the user again for credentials after the initial login.

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Error in NLM: Error -659 writing balance

Description of error -659: The time synchronization provided for use by NDS is not synchronized between the source
and target servers. Background modifications to objects will fail when the target server has a modification
timestamp higher than the source server.


Information about server time synchronization:
http://support.novell.com/servlet/tidfinder/10058645

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Pcontrol error: Bindery mode is not supported on \\SERVER\QUEUE

PPopup and/or Wbalance use default instead of configured settings

All of the Pcounter Global and Popup settings are kept in SYS:PUBLIC\PCOUNTER.INI.

Please make sure that users have read permission to this file.

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Popup does not appear on NDPS

Wbalance uses numerical format Currency instead of Pages

All of the Pcounter Global and Popup settings are kept in SYS:PUBLIC\PCOUNTER.INI.

Please make sure that users have read permission to this file.

Also, if users are logging into multiple servers, Wbalance may not be looking for PCOUNTER.INI on the expected server. If this is
the case, then the following options will work:

• Edit/Create WBALANCE.INI in the same directory as WBALANCE.EXE:
  [Preferences]
  FileServer=SERVERNAME
  
  


• In Pcontrol, save the Pcounter Global Settings on any server which the user may connect to.

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Pcounter queue configurations are not being applied

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Pcounter NDPS error: (Long) Error 899C getting VOL:\Path dir handle

Pcounter uses 2 different methods to rename log files - if this error occurs then it will use another method.
Generally this message can be ignored, and all functionality will still be intact.

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PCOUNTER.NLM error: Error -603 reading printer PrinterName configuration

No print queues are configured for counting.

Please use Pcontrol to configure the NLM.

If non-NDPS printers have already been configured for printing on another print server, then they should
not be added to the Pcounter Active Printing mode list. Instead, queues which have already been configured
for printing should be added to the Pcounter Queue Monitor mode list.

• Run Pcontrol. In the Pcounter server configuration, on the Printing page, right-click on the printer and remove it
  from the list.


• If the printer had been previously configured for printing with another print server, run NWAdmin and
  add the printer to the other print server's list of printers.


• Add queues which have already been configured for printing to the Queue Monitor mode list.


• Double-click on the queues to configure Settings, Prices, Rules, etc.


• On the NLM Status page, reload PCOUNTER.NLM.

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Tektronix printer support in new Xerox NDPS gateway

Please visit http://www.officeprinting.xerox.com

Select your printer model and search for NDPS.

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NDPSM.NLM 2.20e or later is unable to load (Error 1048577)

The following error occurs only if Pcounter 5.10 was used. It is not an issue with 5.10a or later versions.

Cause:
Pcontrol 1.10 (included with Pcounter 5.10) was used to save the default Pcounter printer configuration
in Global Settings, and a version of NDPSM.NLM prior to 2.20e was running.

Problem:
After updating to NDPSM.NLM 2.20e or later, it terminates with the following message:


NDPSM-2.20-199

Error (1048577) occurred while initializing the Managed Object database.

Program execution cannot continue normally.

Solution:

1. Restore the original version of NDPSM.NLM that was previously running and reload it.


2. Run Pcontrol 1.10 (from Pcounter 5.10), select the NDPS Manager, right click, choose Pcounter Configuration. On the Global Settings page, select Default printer configuration and save.


3. Download ndpsfix.exe, and from a Command Prompt, type:
   
   
   ndpsfix .ndpsManagerName.ou.o
   
   
   where ou.o is the context where the NDPS Manager is located. Include the dot before ndpsManagerName. This will delete the default printer configuration.


4. Reload NDPSM.NLM 2.20e or later. It will be necessary to set the Pcounter default printer configuration again.

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Error FFFFFFFF or 89FF renaming PCOUNTER.LOG

Typically this error occurs when Pcounter is configured to rename the log file daily and
there is no print activity during a weekend or holiday. Therefore, there is no log file to
rename and no need to be concerned when the message occurs.

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NLM terminates with error: "Loader cannot find public symbol: XXXX"

This means that Pcounter is using a function which requires a support pack version that is later than the one
currently being used. Please visit
http://support.novell.com/filefinder/6385/index.html to get the latest NetWare support pack.

If NetWare 4.10 is being used,
get the updated CLIB and DSAPI libraries.

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Print jobs are recorded but not shown in histories and reports

Print jobs are recorded differently in NDS and Bindery mode. Bindery objects are recorded by simple name only,
while NDS objects are recorder by full canonical name (name.ou.org). If Pcounter Administrator (PAdmin) is running
in Bindery mode, NDS objects will not be shown in reports, and vice-versa.

• Make sure that Pcounter Administrator (PAdmin) is configured to read the correct log file location. Select Utility,
  Preferences, and select the file server where the Global Settings are stored.


• To get a printer history/report from Pcontrol in NDS mode, find the printer/queue in the NDS tree, right-click, and
  choose Pcounter, Reports, or Pcounter, Print History.


• To get a printer history/report from Pcontrol in Bindery mode, find the queue under the server in the NetWare
  Servers list, right-click, and choose Pcounter, Reports, or Pcounter, Print History.


• To make sure PAdmin is running in NDS mode, select Utility, Switch to NDS mode, or select an NDS context in
  Pcontrol, right-click, and choose Pcounter, Accounting.


• To make sure PAdmin is running in Bindery mode, select Utility, Switch to Bindery mode, or select a server
  in Pcontrol, right-click, and choose Pcounter, Accounting.

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Pcounter.nlm terminates with error: "Unable to authenticate connection - error -669 or FFFFFD63"

We're not exactly sure what causes this error, but it can usually be fixed by setting the Pcounter print server's
password in NWAdmin. Make sure that you set it the same as the password which was set in Pcontrol.

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Print jobs are identified by workstation instead of by user

If ZENworks is being used, workstations are put into Workstation Groups, and Workstation Policies are applied,
then Pcounter may see the workstation name as the print job owner.

1. Run NWAdmin. Open the workstation group you would like to fix and select Associated Policy Packages.


2. Select the Workstation Package and choose Details.
   
   
   
   
   


3. Under the Default package schedule select Edit, Advanced Settings, Impersonation.


4. Make sure that the drop down menu reads "Interactive User" rather than "System".
   
   
   
   
   


5. As with most ZENworks Policy Package changes, the workstation should be restarted in order for changes to take effect.

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PCOUNTER.NLM: Error 899C attaching to queue

Error 899C means that the print queue is not located on the server where Pcounter.nlm is running. The queue
directories are located on specific volumes on specific servers. Pcounter must be configured and run on the server
where the print queues are located. A queue's host volume is chosen when a queue is created, and the current
volume/server for a queue can be viewed in Pcontrol, by selecting the queue, right-clicking and choosing Properties.

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HP NDPS Gateway - Downloads and Discontinuance Statement

Please click on the following link:

HP NDPS Gateway - Downloads and Discontinuance Statement

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Does SETUP need to be run on each workstation in order to run Pcontrol or PAdmin?

No. If Pcounter is originally installed on a shared network directory, then any user with access permission to that directory can run the Pcounter programs. For ease of use, create a shortcut to the Pcontrol network location on the workstation.

Components can also be extracted from the Pcounter install directory, copied to workstations, with manually created shortcuts to the local file(s).

- Pcontrol - Pcontrol.exe and Pctrl*.dll
- Pcounter Administrator (NetWare) - NetWare\PAdmin.exe
- Pcounter Administrator (Windows) - NT\PAdmin.exe and NT\Andadlib.dll (for Active Directory support)
- Pcounter Administrator automation also requires Account.exe from the same folders above.

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Quick configuration summary (Windows)

Setup the Data Server

- In Pcontrol, select the Windows computer which will be the Data server and choose Pcounter configuration.
- Create the Pcounter shared directory - this is where all printing data is stored. Don't forget to set the appropriate permissions to the share and its contents.
- Set the Global and Popup settings.
- Select the Services/Ports tab and install the Data Server service.
- Press the Configure button if a new log file should be written periodically and/or configure custom account balance notification messages.
Start the Data Server service.

Setup a print server

- In Pcontrol, select the Windows print server and choose Pcounter configuration. A print server can also be the Data server.
- Set the Global and Popup settings - on the Global Settings tab, they can be imported from the Data server (or any other previously configured computer) so that they need not be entered again.
- Optional) A default printer configuration can be set which will apply to all printers which do not have their own configurations.
- Select the Services/Ports tab and install the port monitors.
- Select the Printers tab. Configure Pcounter accounting settings, prices, and rules on the required printers. Use the Pcounter Port Wizard or press the Properties button to create and configure Pcounter ports for the printers.
- Select the Services/Ports tab, install and start the Printer Control service.
- Start printing now!

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Quick configuration summary (NDPS)

After running SETUP, run Pcontrol and select the NDPS Manager where printers are to be monitored. The NDPS Manager can be found by browsing the NDS tree in Pcontrol and selecting the NDPS Manager from the context where it is located.

- Right click on the NDPS Manager and select Pcounter, Configuration (or press the P button on the toolbar) to configure the NDPS Manager.
- On the Global Settings tab, select Install server files.
- PCOUNTDP.NLM does not need to be loaded manually nor should it be added to AUTOEXEC.NCF. NDPSM will load it automatically as needed, when the printer agent is started up.
- Set the Global Settings. If many printers will be monitored, select Default printer configuration, which allows default settings/prices/rules to be specified for all printers. Press Apply to save changes before the NLM is loaded.
- Go to the Printer Agents tab. For each printer where accounting is required, select it. If a printer needs its own configuration which is different from the defaults set above, press the Configure button, and configure settings/prices/rules for the printer.
- Press Add Accounting so that the Pcounter NDPS accounting gateway NLM is loaded along with the printer agent. Shutdown and startup the printer agent to start accounting. The next time the printer agent starts up or the NDPS Manager is loaded, the Pcounter NDPS accounting gateway NLM will also be loaded.
- PCOUNTER.NLM is used for queue-based printing. It is not required to be configured nor used with NDPS.

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Quick configuration summary (NetWare queues)

After running SETUP, run Pcontrol and select the file server where queues are to be monitored. To configure a server in bindery mode, select a server from the NetWare Servers list in Pcontrol. To configure a server in NDS mode, browse an NDS tree in Pcontrol and select a server from the context where it is located.

- Right click on the server and select Pcounter, Configuration (or press the P button on the toolbar to configure the server.
- Set the Global Settings. If many queues will be monitored, select Default Queue Configuration, which allows default settings to be specified for all queues.
- Assign/Create a new print server object which is not being used on the network, exclusively for Pcounter's use.
- (Bindery version only) If Pcounter will be maintaining user account balances/quotas, make sure that accounting is installed on the accounting file server. Accounting is installed on NetWare 3.x using SYSCON, Accounting.
- (NDS version only) Install the Pcounter schema extensions. If Pcounter will be maintaining user account balances/quotas, make sure that the Pcounter print server has been granted attribute rights in the context(s) where the queue users are located.
- Select the Printing tab. Add existing queues which Pcounter should monitor to the Queue monitor mode list. If any queues require individual configurations, rules, and/or prices, set them here. For Pcounter to control the flow of data to printers, Pcounter active printing mode printers can be created with ports assigned to them and with queues to service.
- Press Apply to save changes before loading the NLM.
- Select the NLM Status tab. Copy the NLM and banner templates to the server. When using NetWare 4.10 or later, Pcontrol can be used to load and unload the NLM. Otherwise Pcounter is loaded from the file server console command prompt.

The command line syntax is:

(Bindery Version) LOAD PCOUNT3X

(NDS Version) LOAD PCOUNTER

Pcounter can run at server boot time by adding one of the above lines to the \SYS\SYSTEM\AUTOEXEC.NCF file.

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How to use LPR and port 9100 with Pcounter and queue-based printing

Upgrading Pcounter for Windows

- Close all currently running Pcounter programs on the desktop.
- After downloading, run SETUP. This will overwrite your existing program files and icons; however, this will not affect printing. To update the server components, please continue below.
- Run Pcontrol, Network View.
- Find your server in the domain/workgroup, right-click, and select Pcounter, Configuration.
- (Print Server) On the Services/Ports tab:
- Stop the Pcounter Printer Control Service.
- Update the Pcounter Port.
- If the port is being updated from 2.15 or earlier, to version 2.20 or later, first install the Pcounter Port and then update the old ports.
- Update the Pcounter Printer Control Service.
- Start the Pcounter Printer Control Service.
- (Data Server) On the Services/Ports tab:
- Stop the Pcounter Data Server Service.
- Update the Pcounter Data Server Service.
- Start the Pcounter Data Server Service.
- See also: "User-mapped section open" error when updating Pcounter services
- Generally, newer versions of server software are backward-compatible with older versions of PPopup, so it is not necessary to update PPopup.exe. However, if the upgrade is intended to address any PPopup issues or new PPopup features, then PPopup.exe should be updated on client workstations.
- If "User-mapped section open" error is occurring, close Pcontrol.
- Open the Services Control Panel.
- Stop Pcounter Data Server service.
- Stop Pcounter Printer Control service.
- Stop Spooler (and dependent) services. Examples of dependent services are Print Server for Macintosh and TCP/IP Print Server.
- Copy the following files from the Pcounter program directory (typically C:\Program Files\Pcounter for Windows\NT\Server) to the Windows\System32 directory:
- PCOUNTER.EXE
- PCNTDATA.EXE
- PCOUNTSP.DLL
- PCOUNTUI.DLL
- Start Spooler (and dependent) services.
- Start Pcounter Printer Control service.
- Start Pcounter Data Server service.

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Upgrading Pcounter for NetWare (NDPS)

- Close all currently running Pcounter programs on the desktop.
- After downloading, run SETUP. This will overwrite your existing program files and icons.
- Run Pcontrol, Network View.
- Find the NDPS Manager in the NDS tree, right-click, and select Pcounter, Configuration.
- On the Global Settings page, select Install server files.
- Either restart NDPSM.NLM, or else shutdown all Pcounter printer agents and start them up again.
- Generally, newer versions of server software are backward-compatible with older versions of PPopup, so it is not necessary to update PPopup.exe. However, if the upgrade is intended to address any PPopup issues or new PPopup features, then PPopup.exe should be updated on client workstations.

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Upgrading Pcounter for NetWare (Queues)

- Close all currently running Pcounter programs on the desktop.
- After downloading, run SETUP. This will overwrite your existing program files and icons.
- Run Pcontrol, Network View.
(NDS Pcounter.NLM) Find your server in the NDS tree, right-click, and select Pcounter, Configuration.
- (Bindery Pcount3x.NLM) Find your server in the NetWare Servers list, right-click, and select Pcounter, Configuration.
- On the NLM Status page, press Install server files.
- Restart Pcounter.NLM.
- Generally, newer versions of server software are backward-compatible with older versions of PPopup, so it is not necessary to update PPopup.exe. However, if the upgrade is intended to address any PPopup issues or new PPopup features, then PPopup.exe should be updated on client workstations.

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Moving account balances and data between NetWare and Windows or between servers

- Moving balances between NetWare servers on the same tree

Since balances are stored in NDS, the only action required is backing up and restoring of NDS partitions - which is outside the scope of Pcounter.

- Moving balances between NetWare servers on the same tree

Since balances are stored in NDS, the only action required is backing up and restoring of NDS partitions - which is outside the scope of Pcounter.

- Moving balances between Pcounter 2.x for Windows and 5.x for NetWare, or Pcounter 2.x data servers in different domains

In Pcounter Administrator, select Utility, Save all Balances.
This will save a batch file which can be used with Account.exe later to reset the account balances again.

Locations of Account.exe:
- NetWare: d:\PcounterInstallDir\NetWare\Account.exe
- Windows: d:\PcounterInstallDir\NT\Account.exe

Before running the batch file in the command prompt, set the path to include the directory where Account.exe is located.
Example:

@ECHO OFF
PATH d:\PcounterInstallDir\NetWare;%PATH%
BALANCES.BAT

Moving balances between Pcounter 3.x/4.x for NetWare and Pcounter 2.x for Windows or 5.x for NetWare

In WAccount, select Statistics, View all Balances.
This will create a text file which you can convert into a batch file which can be used with Account.exe later to reset the account balances again.

The text file will look like this:

admin 14.00
john 166.28
mary 15.90

The modified batch file should look like this:

d:\path\ACCOUNT.EXE balance admin 14.00
d:\path\ACCOUNT.EXE balance john 166.28
d:\path\ACCOUNT.EXE balance mary 15.90

Moving data between Pcounter 2.x for Windows data servers

Once the Pcounter share has been created on the new data server, just copy all files including subdirectories from the old data server to the new data server, ie. from \\oldDataServer\Pcounter to \\newDataserver\Pcounter. Please also see notes regarding account balances above.

- Moving client codes from Pcounter NetWare to Windows

Copy PPopup.DBF and PPopup.CDX from the Popup Database Location specified in the Pcounter NetWare server configuration, to the Pcounter share on the new data server, ie. to \\newDataserver\Pcounter.

- Moving data between Pcounter 5.x for NetWare servers
- Copy \sys\system\pcounter\*.* (Support files) between servers.
- Copy \sys\public\pcounter.ini (Global Settings) between servers.
- In Pcontrol, run the Pcounter configuration for the new server and make sure that any log file and/or popup database location references from the old server are changed to locations on the new server. Then copy the affected files from the old server to the new server.

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